We always aim to provide high quality Goods that are fault free and undamaged. On occasion however, Goods may need to be returned. We have provided a guide to our Returns Policy below, however please contact our customer services team at hello@honestbottle,com should you have any further enquiries.
When can Goods be returned?
There are a number of scenarios when Goods can be returned:
· If you receive Goods which do not match those ordered
· If any Goods purchased have faults when they are delivered
· If the Goods have been dispatched or have reached you, but you decide that they are no longer required, the Goods can be returned to us within 28 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on our behalf.
If you wish to return the goods you should notify us within 14 working days via email email@example.com. You will be given the option to have the items replaced or be refunded through the payment method used to purchase the items. Refunds and replacements will be issued upon our receipt of the returned Goods.
How do I return Goods?
Honest is not responsible for paying shipment costs for returning items unless otherwise agreed with the customer services team. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased. It is recommended that all returns are sent via recorded delivery to ensure that the goods arrive at our warehouse. You will be responsible for the items should they get lost en-route. Appropriate packaging materials should be used to ensure that there is no damage to the goods during transit, as you will also be liable for the cost of any damage during transportation. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
What happens if my Goods are damaged?
If Goods are damaged in transit and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the Goods have been damaged. In any event, such damage should be reported to us within 14 working days. Upon receipt of the returned Goods, new items will be dispatched, or alternatively the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased. If you wish to return the Goods you should notify us within 14 days via e-mail at firstname.lastname@example.org